Help Center

Our customer support is available Monday to Friday: 9am-7pm.

Average answer time: 12h

Top 3 Frequently asked questions

Which places do you deliver to?

We can ship to any place that can be reached by global air transport. In order to save customers' expenses, we adopt the global free shipping model and ship from the Chinese warehouse.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-5 business days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

The following delivery time not including processing time：

Country	Shipping Time
United States ( Except Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Virgin Islands)	8-12 Work Days
United Kingdom, Germany, France, Spain（Except Baleares, Las Palmas, Santa Cruz)	6-12 Work Days
Australia, Canada, Itay	12-18 Work Days
Switzerland, Denmark, Ireland, New Zealand, Belgium, Austria, Sweden, Netherlands, Norway, Portugal	15-25 Work Days
Japan, Korea （If you fill in the correct tax ID number, it only takes 8-10 days to receive it.）	8-18 Work Days
The Middle East（Saudi Arabia, United Arab Emirates, Qatar, Oman, Kuwait, etc.）	25-50 Work Days
South America （Colombia, Guatemala, Brazil, etc.）	17-30 Work Days
Singapore	6-10 Work Days
Mexico	25-40 Work Days

*During peak seasons and promotional sales, delivery might take a little longer.

HOW CAN I TRACK MY ORDER?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

You will also be able to track your order in your account.

Tax And Duties

All logistics fees are inclusive of taxes, and customers do not need to pay any additional import duties. However, customers are obliged to cooperate with customs inspections if their packages are selected for inspection. If customers need to return the products, they will be responsible for any taxes incurred.
Please note that import taxes may still apply in certain regions:

Taxes and fees charged shall be interpreted by the EU organizations.

How To Change My Delivered Address?

Once you realized your delivered address is wrong, please contact our Customer Care (support @deskerge.com) immediately! We will help to change your delivered address before dispatch. Please kindly note that we can't change the address once the item was dispatched.

Is My Package Discreet?

Please don't worry about if people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what great babe you've bought.

We would love to hear from you, contact us on:

Email: support @deakerge.com

How long will it take to get my order?

We process at least hundreds of orders every day. We usually ship within a week. If you do not receive a shipping notification (Email: service@deskerge.com) within a week after purchase, please contact our professional customer service team in time:
Please rest assured that we will process it immediately after receiving the message.

International orders are normally delivered in 7-12 working days, and some remote areas require 15 days (via USPS/FedEx).

How do I track my order?

Online orders are typically shipped within one week of order receipt. Most orders are delivered within 15 days of dispatch; please note that delivery times may vary by region.

A tracking number will be emailed once your order ships.

You can check the status of your order at any time by logging into your account.

Questions about Shipping/Payment/Refund

What payment methods do you accept?

What payment methods do you accept?

We have more than 10 payment methods, which is better than other peer websites. If you encounter an abnormality or failure during payment, please contact online customer service or Email: service@deskerge.comin time, and we will solve it for you as soon as we see it;

We accept:

PayPal
Credit/Debit Cards (Visa, Mastercard, etc. )
Klarna
Apple Pay
Google Pay
Afterpay
Oceanpayment

How do l cancel my order?

If you need to change/cancel your order, you can contact uswith (Email: service@deskerge.com)

Do I need to pay customs duties?

Your order may be subject to import duties or taxes when the shipment reaches your country. Tax fees may vary depending on the country the order is shipped to. Each country/state has its own threshold after which taxes will be applied. Please contact your customs office for specific amounts and percentages.

Please note that our store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. In rare occasions, customs agents may delay delivery of some packages.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process

RETURN & REFUND

60 day money back guarantee

60 Day Return: We offer a 180 day money back guarantee. If you are not satisfied with our product and it is unopened, you can return it to us and get a refund.

Please Note: For health and hygiene reasons, we cannot offer refunds or exchanges if the products have been opened, worn or used. To request a return, please contact our customer support team (service@deskerge.com) to accept the return and get instructions on how to proceed.

A. Wrong product ordered
If you change your mind or realize that you have ordered an incorrect product, please contact our customer service (service@deskerge.com), we are able to modify or cancel your order before the product is dispatched from our warehouse.

If your product has already been shipped, we can no longer make changes.

B. Wrong product received
What if your incorrect order has already been shipped? Or what if there is an error in the product being shipped to you? There are 2 ways to save your money:

1. Please reject the package upon delivery and mark Return to Sender (RTS).

2. Please contact us within 48 hours of receiving the package, we will be happy to guide you through the return process.

C. Product not received
If your product was not delivered at all or was lost, please contact our customer service (service@deskerge.com), we will investigate the matter with the logistics carrier, then arrange a replacement or refund as soon as possible. .

D. Damaged or defective product
If you have received a damaged or defective product, please contact our customer service (service@deskerge.com) to clearly detail the problems you are having, we will replace or refund your order at our discretion.

We need you to return the faulty product and all accompanying accessories, with their original packaging.

If the return is due to the above reasons, the shipping cost can be borne by us.

E. Return due to personal reasons

If you want to return the product for personal reasons, please contact our customer service in advance to note this order and write your order number in the package. Please note that the shipping cost will be borne by you at this time.

The return address is:

Location: Xinzao Town, Panyu District, Guangzhou City, Guangdong Province
Detailed address: 705B, West Tower, Building A3, Metaverse Science Fiction Industrial Park
Postal code: 511436

F. About cancellation

Generally speaking, we will ship the order within 1-5 days after placing the order. If you apply to cancel the order before the order is shipped, we can give you the full order amount. If you apply to cancel the order after the order is shipped, we can try to intercept the logistics, but it is very likely that the interception will fail. If the interception fails, we cannot cancel the order.

G. Any other return request
If you still need help with any other return request, please contact our customer service (service@deskerge.com), who will be happy to answer all your questions.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Still not resolved? Please contact us

We’d love to hear from you. Reach out below and our team will get back to you within 24 hours.

Country/region